FAQs

We offer a variety of accounts to suit all the individual needs of our Clients. For more information on account types click here.

An Islamic Account is an interest-free account which adheres to Islamic Sharia Laws applicable to Forex, Shares, Commodities and Index Trading.

To find out more, and to apply for an Islamic Account, please see the information available here.

Forex or Foreign Exchange is the process of buying and selling currencies. The foreign exchange market is the biggest and most liquid financial market in the world. The market operates 24 hours around the clock from Sunday night through Friday and comprises central banks, currency speculators, organizations, governments, retail investors and international investors. Over the years, the size of the Forex market has been constantly increasing.

A CFD, or Contract for Difference, is an agreement between two parties to exchange the difference between the opening price and closing price of a contract. CFDs are derivatives products that allow you to trade on live market price movements without actually owning the underlying instrument on which your contract is based. You can use CFDs to speculate on the future movement of market prices regardless of whether the underlying markets are rising or falling. You have the opportunity to sell and profit from falling prices, or buy and profit from rising prices. Moreover, with our vast variety of markets, you can gain exposure to markets you may not have had access to before.

Leverage is a financial tool, which allows the practice of using Margin in order to increase the potential return of an investment which also symmetrically increases the potential loss. Trading on leveraged capital means that you can trade in amounts significantly higher than the funds you have invested, which only serves as the margin.

خلال فصل الشتاء في أوروبا وأمريكا الشمالية، يبدأ النشاط الأسبوعي عادةً اعتباراً من يوم الأحد الساعة 22:05 بتوقيت جرينتش ويستمر حتى يوم الجمعة الساعة 21:00 بتوقيت جرينتش. وخلال فترة تطبيق التوقيت الصيفي في هذه المناطق، يبدأ نشاط السوق الأسبوعي يوم الأحد الساعة 21:05 بتوقيت جرينتش وينتهي يوم الجمعة 20:00. برغم ذلك، قد تختلف ساعات عمل السوق بسبب العطلات الرسمية أو ظروف السيولة غير الاعتيادية والتي قد تنشأ نتيجة بعض الأحداث العالمية الاستثنائية. من الوارد أيضاً أن نقوم بتعديل أوقات الافتتاح والإغلاق نتيجة بعض الاعتبارات المتعلقة بالسيولة وإدارة المخاطر. يرجى ملاحظة أنه وبرغم أن معظم الأدوات المالية يجري تداولها على مدار 24 ساعة دون انقطاع، هناك بعض الأدوات الأخرى التي يجري تداولها خلالساعات محددة،وتشمل بشكل رئيسي الأسهم والمؤشرات.

ASK is the price at which you can buy (go long) a particular Financial Instrument. BID is the price at which you can sell (go short) a particular Financial Instrument.

A Long Position occurs when you buy a Financial Instrument and expect that its price will increase. A Short Position is when you sell a Financial Instrument and expect that its price will decrease.

Spread is the name given to the difference between the Bid and Ask price. For example, if an ASK price for EUR/USD equals 1,0460 and the BID price is 1,0458 then spread is 2 pips.

In financial markets, specifically in the Forex market, pip (percentage in point) is a unit of change in an exchange rate of a currency pair. Most major currency pairs are priced to five decimal places, and a pip is one unit of the fourth decimal point: for dollar currencies, this is to 1/100th of a cent.

Base Currency is the first currency represented in the currency pair, for example in the EUR/USD currency pair the base currency is EUR.

Quote Currency is the second currency represented in a currency pair, for example in the EUR/USD currency pair the variable currency is the USD.

Lot is the unit that represents the volume of a transaction.

1 lot (or 1.0 lot) equals 100 000 units of base currency, for example 1 lot in EUR/USD equals EUR 100 000.

1 mini lot (or 0.1 lot) equals 10 000 units of base currency, for example 1 mini lot in EUR/USD equals EUR 10 000.

1 micro lot (or 0.01 lot) equals 1000 units of base currency, for example 1 micro lot in EUR/USD equals EUR 1 000.

Stop Loss (SL) and Take Profit (TP) are types of pending orders. SL and TP is an instruction, which you can attach to your Market Order at the moment you want to enter this order on the market or later on, when the transaction is already open.

By placing a Stop Loss limit, you are setting a price at which you want to close your transaction in case if the market will turn against you. Once the level of losses will reach the limit set by you, your transaction will be closed automatically. In other words, you may use SL to minimize your potential loss.

By placing a Take Profit Limit, you are setting a price at which you want the system to automatically close your transaction at the point when it will reach a certain profit. So, you may use this limit to secure your potential profits.

Stop Loss and Take Profit limits for open short positions are executed at ASK price, while Stop Loss and Take Profit limits for open long position are executed at BID price.

Please remember that slippage may apply to all pending orders. It means that, if a positive or negative slippage occurs, your transaction may not be executed at the SL or TP price set by you, but at the first available market price.

Slippage is the difference between the expected executed price of an order, and the price at which the order is actually executed at.

While trading, you may encounter a Positive or Negative Slippage. Positive Slippage occurs when the order is executed at the better price, while the Negative Slippage occurs when the order is executed at the worst price.

A Price Gap is an area on a chart where the price of a financial instrument moved sharply up or down with little or no trading in between. As a result, the asset's chart shows a "gap" in the normal price pattern.

No. When a contract on a particular instrument expires, all transactions open on this instrument will be automatically closed at the price that is available on the market at the time the transaction is executed.

You should refer to our website to o see the nearest Expiration Dates of financial instruments.

A dividend is a distribution of a portion of a company's earnings, to a class of its shareholders.

Even though, while trading with us, you are not physically purchasing shares, you are still able to receive a dividend.

Dividend adjustments will only be applied to accounts that have an open position on the relevant CFD share at 00:00 GMT+2 on the x-Dividend Date.

When a buy trade (long position) is subjected to dividend adjustment, your account will be credited. While when a sell trade (short position) is subjected to dividend adjustment, your account will be charged. Sell trades are charged due to the dividend adjustment required by the tradable company and not by us.

The dividend calculation is as follows:

Dividend adjustment = Index Dividend declared x position size in lots.

A Margin Call occurs when the Account’s equity is about to drop below the margin requirement needed to maintain open Transaction(s). The Margin Call is set at the 70% equity-to-margin ratio. If the equity-to-margin ratio continues to drop, a Stop-out may occur.

A stop-out Occurs when the account’s equity drops below the margin requirement needed to maintain open Transaction(s). If the equity continues to drop, reaching 50% equity-to-margin ratio, MT4 will automatically start closing open positions with the largest losses, to prevent the zeroing out of the account.

Please note that a Stop-out may occur even if the Account is fully hedged. When an account is fully hedged, no margin requirement is needed, however the equity is affected by the floating PnL. If the spread widens, the floating PnL will increase. In this case, if floating PnL > equity, account will get stopped out.

A Corporate Action is any action issued by a publicly traded company, which will bring an actual chance to the stock of this company.

One of the examples of Corporate Action is a stock split.

Stock Splits may be implemented by a company which would like to lower the price of their shares. A company announcing a 2-for-1 (2:1) stock split, for example, will distribute an additional share for every one outstanding share, so the total outstanding shares will double. The opposite situation can be observed in case of a reversed stock split.

A reverse split might be implemented by a company that would like to increase the price of its shares. If for example, a $1 stock had a reverse split of 1 for 10 (1:10), holders would have to trade in 10 of their old shares for one new one, but the stock would increase from $1 to $10 per share.

In the event of a stock split, we will adjust all your relevant positions in accordance with the accounted stock split.

If you have not found the answers you were looking for in here, please send your questions to [email protected]
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Invest Responsibly: Trading CFDs involves significant risks.